Support

Write to support@unstud.io. Say which device you use and the version of Tidestep, which is at the bottom of Settings, in About.

Restore your purchase

Tidestep is a one-time purchase, Unlock Tidestep. If Tidestep is not unlocked on a device, for instance after a reinstall or on a new iPhone, open Settings (the gear button at the top of the list of routines) and tap Restore Purchases. Tidestep asks the App Store, which may ask you to sign in with the Apple Account you bought it with.

• Purchase Restored: Tidestep is unlocked on this device.
• No Purchase to Restore: no purchase of Tidestep was found for this Apple Account. Check that you are signed in with the Apple Account that bought it.
• Restore Failed: the message gives the error, often a missing network connection. Try again once you are online.

Family Sharing is on: one purchase is valid for the whole family, so a parent's purchase unlocks Tidestep on the child's iPad.

iCloud sync

Your routines, their steps and your history sync through iCloud between your iPhone, your iPad and your Apple Watch. The devices must be signed in to the same Apple Account. A running timer or routine stays on the device that started it and never goes to iCloud.

A routine that comes from another device shows up in the widgets and in Spotlight after the next time you open Tidestep.

From the app

In Settings, under About, the Privacy Policy and Support buttons open the privacy policy of this site and this page.